FAQ

Our Elves have put together the answers to your most common questions.

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Is the backdrop the same as last year?

Yes! Our Iconic Santa Backdrops© have been custom built, to ensure that our beloved backdrop can be enjoyed year after year no matter the location.

Where is Ballarat's Location?

Our Ballarat Sessions are located at Mercure Ballarat - Hotel & Convention Centre, 5 minutes from Ballarat's CBD.

Parking is available on site.

613 Main Rd, Golden Point VIC 3350

Where is Geelong's Location?

Our Geelong Sessions are located at Ceres Temperance Hall, 10 minutes from Geelong's CBD.

Parking is available on site.

40 McCann St, Ceres VIC 3221

Where is Melbourne's Location?

Our Melbourne (Malvern) Sessions are located at 293 Waverley Road, Malvern East, VIC 3145.

Om Street parking is available.

Do I need to book my visit to Santa?

Yes, Santa Photos, Sensitive Santa Photos & Pet Santa Photos* must be booked. Unfortunately we are not able to accept walk-ins will be subject to availability.

Are there different times for Santa Photos, Sensitive Santa Photos & Pet Santa Photos?

Yes, please follow the individual booking links below to book Santa Photos*, Sensitive Santa Photos or Pet Santa Photos for your location.

What is included in a session?

Santa Photos

  • 3 minute time slot
  • 3 professionally edited digital images
  • Gift from Santa for each child*

Sensitive Santa Photos

  • 5 minute time slot
  • 3 professionally edited digital images
  • Gift from Santa for each child*

Pet Santa Photos*

  • 5 minute time slot
  • 3 professionally edited digital images
  • Gift from Santa for each pet*

How much do Santa Photos, Sensitive Santa Photos & Pet Santa Photos cost?

Santa Photography & Sensitive Santa Photography is $80.00 inc. GST (per booking). Pet Santa Photography* is $100.00 inc. GST (per booking).

What is Sensitive Santa Photography?

Santa Photos Australia offers Sensitive Santa Photography in a calm and comfortable environment, with no music, no flash photography and no noise aids. Santa works with the needs of your child, to create a photo experience just for them. These sessions are five minutes in duration and are designed for children who have additional needs.

Can I make a group booking? (e.g extended family or friends)

Yes. If you would like to book a session with another family, please book individual back to back bookings and we will shoot you individually and then together.

Each family unit must hold their own booking.

Please be mindful that our set can only accomodate 6 adults comfortably.

When will I receive my photos?

Your images will be sent to you via email. To the email used at the time of booking.

The email will contain a link to your private gallery where you can download your images directly to your devices.

Our elves work really hard and aim to get galleries sent within 3-7 business days of your session.

What time should I arrive?

Please aim to arrive approximately 5 minutes prior to your allocated time slot for your photo with Santa.

Are Santa Photos, Sensitive Santa Photos & Pet Santa Photos* accessible by wheelchair?

Yes. All of our locations & Santa Sets are fully wheelchair accessible. Speak to one of the friendly staff upon your arrival if you require assistance.

Gift from Santa

Santa and his elves have put together a gift for each child (under 18) and/or Pet who attends a Santa Photos Australia session. These are given at the end of your Santa Photo experience.

What is your refund policy?

You can reschedule your session with 48hr notice to a new date and time, by following the link on the reschedule button in your booking confirmation.

You can also cancel your session with 48hrs notice and you will receive a full refund, by following the link on the cancel button in your booking confirmation.

Cancellation requests with less than 48hrs notice must be emailed, and will receive a 50%refund.

No-shows will not receive arefund. 

What pets do you allow?

Dogs & Cats only. Your animal must attend their session on a lead.

Please note, if you pet is in any way aggressive you will be asked to leave, as the safety of our team and other customers is our main priority.

Are Pet Santa Photos available at all sites?

Yes, are excited that Pet Sessions are now available at all of our sites.

Still have a question? Contact us now & our elves will respond within 48 hours of receiving your enquiry to ensure your Santa Photo experience is magical and stress-free!